›› We've just return from London, and we are not sure how the city looks like, because we didn't want to get out of your beautiful hotel, with its magnificent design and view. Your staff were welcoming, and we are going to recommend all our friends. Best wishes and thank you. ‹‹
Woogo Group Ltd is a private limited company in England and Wales under company registration number 05301676.
The company has been established to provide an outstanding selection of quality serviced short stay apartments and related services to an international client base. We have negotiated the best possible rates for our guests and there are no hidden extras or booking fees involved.
These are our own general Terms & Conditions, which covers general payment and booking terms.
Reservations should be paid in full at the time of arrival date including all service fees and surcharges.
An additional security deposit may be required for some Apartments, for protection against unforeseen damage to the property and/or its contents. Security Deposits, if applicable, will be taken by the Apartment Provider at time of booking, usually with a credit card imprint and Photo ID.
Clients will be liable for any damage in property, key lost and phone usage both in Apartments and Hotel Rooms.
The person checking in has to be the same person whose name is on the reservation.
All weekend reservations are subject to a two night minimum stay.
Full charge at the time of arrival date.
The prices of Apartments and Hotel Rooms will be quoted in United States Dollars. It will not include any service fees, surcharges or amenities. Payments must be made in United States Dollars.
Rates are based on nightly and/or seven-night stay; however the Apartments/Hotel Rooms can be pro-rated for shorter and longer stays. Prices may be subject to currency fluctuation, however, when accommodation has been paid in full, there will be no increase.
A valid credit card must be provided on booking. Credit cards are subject to a 3.5% processing fee, depending on card.
Prices are subject to change without prior notice.
Apartment Bookings - Check-in time for Apartment bookings is after 3:00pm with check-out time at 11:00am.
Hotel Bookings - Check-in and Check-out times may vary between Hotels.
Check-in times are between 14:00-15:00, while Check-out times vary between 11:00-12:00.
Check in requirements: Government issued photo ID will be asked to be displayed at Check In. This ID should correspond to the name on the reservation.
Should guests require an early or immediate check-in on arrival, it is recommended that reservations are made from the previous night.
Not all properties offer a 24 hour check in facility. See property information for more details.
Please note that in case a guest has not vacated the reserved property by check out time, a 'Late Check Out' fee will be charged without prior notice.
Key collection varies from property to property. Please see property information.
Please note that only ONE key will be supplied per Apartment.
This is unchangeable due to security reasons.
Please note that lose of key will result in penalty charge.
A confirmation is automatically emailed upon receipt of the advance payment or credit card details.
The booking cannot be guaranteed until payment has been received or authorized by the credit card company.
Woogo.com cannot be found liable if a client does not receive a confirmation due to IT issues, i.e. - client supplying wrong email address or full mailboxes.
In case client did not receive a confirmation 24 hours after the booking has been made, it will be the responsibility of the client to contact Woogo.com to receive an update on the status of his or hers reservation.
If you want to cancel your booking, you must do so by email to firstname.lastname@example.org.
Cancellations done by phone will not be accepted.
We cannot guarantee that any requests for amendments or changes in dates will be satisfied without cost.
All refund requests must occur within 60 days of hotel check out.
All cancellations are subject to $25.00 fee.
In the event of cancellation after your booking has been accepted by us, then we impose the following charges:
Cancellation more than 14 days prior to arrival date: No charge
Cancellation between 14 days to 48 hours prior to arrival date: $25.00 cancellation fee will be charged.
Cancellation within 48 hours to arrival date: First night rate plus Woogo service fee will be charged.
In case guest did not arrive to property during arrival date: Will be regarded as a 'no-show'. Guest will be charged for the first night plus Woogo service fee and reservation will be cancelled by 12:00PM day after arrival date (according to local time).
Arrival date amendments more than 48 hours prior to arrival: Rates will be changed accordingly.
Arrival date amendments within 48 hours prior to arrival: Rates will remain unchanged.
Early check out: If clients requests to check out early, we will require a 48 hours notice. You will be charged for the full price of the night following your check-out request.
*- Please note that the cancellation email must be received more than 48 hours prior to check in time (according to local time at accommodation)
In the unlikely event that we cannot provide the booked accommodation, due to unforeseen occurrences we will try and relocate your property booking to another property. WooGo Group Ltd takes every precaution to ensure properties are professionally managed so that any such occurrence is extremely rare. Woogo.com shall have no liability in respect of any other costs, losses or damages existing out of or in connection with relocation of accommodation since such relocation is outside WooGo Group's control.
We reserve the right to amend prices or to change accommodation without notice due to circumstances beyond our control. Woogo.com takes all reasonable care to ensure that the information supplied on the website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change this information at any time. Property information including, but without limitation, property details, photographs, virtual tours and/or floor plans is intended as a guidance only and should not be construed as statements of fact.
WooGo Group makes no representations or warranties of any kind with respect to the website or the content contained on it, including any text, graphic, advertisement, link or other item.
Furthermore, WooGo Group nor any contributor to its website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy for purpose of the content contained on the website or that such content will be accurate, up to date, uninterrupted or error free.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to the website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incur red by the guest, whether arising in contract or otherwise.
WooGo Group will not be held responsible in any way for loss and/or damage to any personal belongings at the apartment or hotel room nor will it be li able for the acts or defaults caused by third parties. Guests are advised to ensure their own insurance policies to cover loss or damage to personal property during their stay.
WooGo Group reserve the right to terminate with immediate effect, any agreements with parties resident in officiated properties in the event of conduct deemed as anti-social, immoral, improper, or illegal. Remittance will not be offered in any such event. Legal action will be taken where necessary. Investigation of such matters will be conducted on an individual basis.
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